Refunds, Returns, & Exchange Policy

In Stock Shoes

Exchange or replacement of In Stock Miller & Ben Tap Shoes is available within 7 days after delivery confirmation. Be sure to try on your new pair of tap shoes on carpet to avoid damage. To exchange or replace Miller & Ben Tap Shoes, they must be unused, unscratched, un-smudged or stained and must be in “Brand New” condition. All returns and exchanges must be authorized by Tap Shoes Canada. We reserve the right to refuse the exchange or replacement of any tap shoes that are not reusable or resalable at our discretion. To get started, please submit your request through our Returns Portal.

Custom Order Miller & Ben Tap Shoes

Definition:

Custom order shoes are shoes that are designed by the customer; this includes choice of colour, model specifications, unmatched sizes and/or orthotic enabled designs. (ORT).

ALL SALES OF CUSTOM ORDER MILLER & BEN TAP SHOES ARE FINAL. NO RETURNS, EXCHANGES OR REFUNDS.

Disclaimer:

The customer acknowledges that colours, patterns and hides might change significantly between orders. Tap Shoes Canada does not give any guarantee nor does Tap Shoes Canada provide any replacement or exchange due to colour, shades, hides and/ or pattern variation or fluctuations.

Return / Exchange / Replacement - Shipping Charges

At checkout, US and Canadian customers have the option to add Checkout+ Free Returns for a small upfront fee, which covers the cost of return shipping so there are no additional label fees when sending an item back. If Free Returns is not selected at checkout, the customer is responsible for shipping charges on all returned, exchanged or replaced Miller & Ben Tap Shoes and/or merchandise. Please note that checkout+ coverage cannot be cancelled or refunded after purchase, is not included in any store credit or refund amount, and cannot be added to an order once it has been placed.

Shoe Tattoos

All sales of Shoe Tattoos are final. NO RETURNS, EXCHANGES OR REFUNDS. Tap Shoes Canada does not offer warranties nor does it guarantee the permanence, durability, longevity, scratch and scuff resistance of Shoe Tattoos.

Return / Exchange / Replacement Policy - Essentials

All sales of Essentials such as Tap Shoe Repair Kits, Angelus Paints, Six Toe Tap Boards, Shoe Laces, Shoe Stretchers and additional merchandise are final. NO RETURNS, EXCHANGES OR REFUNDS.

For warranty, exchange and replacement policies for Rhythm Jewelry, please contact the manufacturer directly at www.rhythmjewellery.com

Damaged Products During Shipment

Should damage from shipping occur, we recommend refusing the package upon delivery and filing a claim with the delivery carrier. If the damage is apparent only after accepting the merchandise, please start a return through our Returns Portal and select the damaged item reason so we can arrange a replacement. Claims for replacement of damaged products must be made within 7 days of delivery confirmation.

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here: https://tap-shoes-canada.myshopify.com/apps/redo/returns-portal/login?withdraw=true

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.